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IT Services Adelaide is a wide term for outsourcing many functions in operation. Commonly, business owners hear the term the very first time they investigate IT outsourcing. It is also the favored term for IT support firms seeking to generate a recurring revenue stream. Medium and small business owners are going to discover that IT companies offer varying descriptions of what they consider managed IT service packages. So what's managed services?

Managed Services Defined

Wikipedia defines managed services as "the practice of outsourcing day-to-day management duties and functions as a strategic way of improving operations and cutting expenses. This may include outsourcing HR-actions, production support and lifecycle develop/maintenance tasks."

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Around at the MSP Alliance, they describe it as "the proactive management of an IT (Information Technology) asset or object, by a third party commonly called an MSP, on behalf of a customer. The operative difference that sets apart an MSP is the proactive delivery of their service, as compared to reactive IT services, which have been around for decades."

And eventually, Gartner defines an MSP as an organization that "produces network, application, system and e-management services across a network to multiple businesses, using a "pay as you go" pricing model.

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Essentially, sector defines managed IT services as a program in which some portion of IT service is done with some sort of monthly fee and proactively. On the other hand, the procedure and results may vary based on how their support package is approached by the individual company.

Many IT support firms call it managed services and simply add some form of service having a monitoring package for a nominal fee. On another end of the spectrum, a full time Managed Service Provider or MSP, could have an end to end stage in which they take responsibility for his or her customers' technology and also a laser-like focus on enhancing the overall client experience and their technology results.